We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data:
your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving license; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym, leisure. Retail or food related services to you. And CCTV data whilst on the premises of Hodson Bay Group Hotels.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
The data collected by Hodson Bay Group is only used in the specific manner it was collected.
information collected is kept by Hodson Bay Hotel and the third parties contracted by Hodson Bay Group to facilitate the booking, such as but not limited to, the software booking engine provider, e-mailing provider, telephone / SMS text message provider.
Information submitted or sent through specific enquiry (eg. submission of an enquiry form or sent through an email) is only used for the exact query raised.
Technical information collected during website visits such as IP address, browser, operating system, device used or physical location etc. is only used for website operation and is not personally identifiable or persistent. For persistent information (cookies) please see the segment regarding cookies below.
– We use your personal data that we hold to:
– In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you.
carry out our obligations arising from any contracts entered into between you and us;
in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
comply with legislation; and/or
notify you about changes to our.
Currently there are a number of ways that customers can express a wish to either engage or continue to engage further with Hodson Bay Group
Reservations calls may be recorded from time to time for training purposes. All recordings will be held for no more than 14 days post recording.
With regards to Wedding enquiry into any hotel within Hodson Bay Group, the following takes place:
Regarding communications with Meeting & Events bookers (or B2B customers), whether via direct inquiry incoming, or cold calling outgoing, the following takes place:
Such bookings have little potential to be repeat, and do not warrant recording in the Group CRM.
Note that there may be other instances not mentioned above where we have captured person data. Please be reminded that we may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, at any time, please notify us to that effect by emailing firstname.lastname@example.org
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data and applicable legal requirements or operational retention needs.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
You can write to us at any time to exercise the following rights available to you under data protection legislation:
The controller for the purposes of GDPR is Hodson Bay Group.
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at email@example.com. All requests will be dealt with promptly.
Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site, you consent to cookies being used in accordance with our policy. For more information on cookies, visitwww.dataprotection.ie
EU law requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible browsing experience, we are giving you a detailed outline of the cookies we use and their unique role in your browsing experience.
Our website uses the following types of cookies:
Strictly necessary cookies– These technical cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services, you have asked for, cannot be provided.
Functionality cookies– These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.
Performance cookies(Google analytics cookies) – These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience.Performance cookies don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
Targeting or advertising cookies– These cookies are used to show you Hodson Bay Group Hotels and Partner Hotel advertisements on other websites. This is called ‘retargeting’ and these cookies remember that you have visited our website and the information is shared with other organisations such as third-party advertisers. Third-party advertisers, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on someone’s past visits to our Website. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.
We use tracking tools on our websites and mobile applications. Cookies are common on our websites and are small files that download when you access certain websites. To learn more, visitwww.allaboutcookies.org/ or www.youronlinechoices.eu/. These pages also explain how you can manage and delete cookies. We use tracking tools, including (but not limited to) cookies:
We and our partners display interest-based advertising using information gathered about you over time across multiple websites, mobile applications, or other platforms.
Interest-based advertising or “”online behavioural advertising”” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your shopping habits or online activities. These ads might be served on websites or on apps. They might also be served in emails. We might serve these ads, or third parties may serve ads. They might be about our products or other companies’ products.
To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviours. We might look at these activities on our platforms or the platforms of others.
We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.
In engaging in interest-based advertising, we adhere to the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioural Advertising, which you can review at www.aboutads.info/principles.
To control flash cookies, which we may use on certain websites from time to time, you can go to
www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Why? Because flash cookies cannot be controlled through your browser settings. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser and device specific.?
In addition, the Self-Regulatory Program for Online Behavioural Advertising program provides consumers with the ability to opt-out of having their online behaviour recorded and used for advertising purposes. To opt out of having participating entities collect your online behaviour for advertising purposes when browsing our websites, visit www.aboutads.info/choices/. To opt out of having participating entities collect your online behaviour for advertising purposes when using our mobile apps, download and use the Digital Advertising Alliance’s “”App Choices”” app. Choices you make are both browser and device-specific.